PomoJoy Technical Support

Welcome to PomoJoy! We're committed to providing you with the best focus task experience. If you encounter any issues while using our app, please refer to the support information below.

📧 Contact Us

Technical Support Email: feedback.niubyte@gmail.com

We typically respond to emails within 24-48 hours. Please describe your issue in detail and provide your device model and system version information to help us resolve your problem more quickly.

❓ Frequently Asked Questions (FAQ)

Q: How do I start my first focus task?

A: Open the PomoJoy app, click the icon in the system status bar, and tap the start focus button on the focus page to begin your first focus task. You can customize work and break durations in the focus page settings.

Q: Can I customize the focus task duration?

A: Yes! Go to the settings page where you can customize work duration (default 25 minutes), short break duration (default 5 minutes), and long break duration (default 15 minutes).

Q: How can I view my focus statistics?

A: Tap the statistics button on the main interface to view your daily, weekly, and monthly focus time and completed focus tasks.

Q: What should I do if the app crashes or won't start?

A: Please try these steps: 1) Restart the app; 2) Restart your device; 3) Check for app updates; 4) If the problem persists, contact our technical support.

Q: Can I turn off notification reminders?

A: Yes. Go to Settings > Notification Settings where you can customize or disable various notification reminders, including Pomodoro completion alerts and break reminders.

📖 User Guide

Quick Start

Download & Install: Download PomoJoy from the Mac App Store
Initial Setup: Follow the guided setup when you first open the app
Start Focusing: Click the status bar icon and tap the start focus button on the focus page
Break Reminders: The app will remind you to take breaks when your focus task ends

Core Features

Focus Task Timer: Classic 25-minute work + 5-minute break mode
Custom Settings: Adjustable work duration, break duration, and long break intervals
Focus Statistics: Track daily, weekly, and monthly focus data
Task Management: Add and manage your to-do tasks
White Noise: Various ambient sounds to help you focus better

Advanced Tips

Focus Task Technique: Define specific goals to complete before starting each session
Break Suggestions: During short breaks, get up and do simple stretching exercises
Long Breaks: Take 15-30 minute long breaks after every 4 focus tasks
Data Analysis: Regularly review statistics to understand your focus patterns

🔧 Troubleshooting

Common Issue Solutions

Timer Inaccuracy: Check your device time settings and ensure the timezone is correct
No Notifications: Check app notification permissions and system notification settings
Data Loss: Check cloud sync settings and try restoring from backup
Sound Effects Not Playing: Check device volume and app sound settings

💻 System Requirements

macOS: Requires macOS 14.0 or later
Storage: At least 50MB of available space required

🔄 Version Updates

We regularly release app updates that include new features, performance improvements, and bug fixes. We recommend enabling automatic updates or regularly checking for updates in your app store.

💡 Feedback & Suggestions

Your feedback is very important to us! If you have any suggestions or ideas, please contact us through:

Send an email to: feedback.niubyte@gmail.com
Use the in-app feedback feature
Leave reviews and comments in the app store

PomoJoy - Make Focus a Habit
Developed by NiuByte Studio | Last Updated: July 2025